Why we collect personal information
We collect and use your personal information to give you superior customer service, to provide you with convenient access to our products and services, and to make a wider range available to you. In addition, we use your personal information to keep you up to date on the latest product announcements, promotions, special offers and other information we think you may like to hear about. From time to time, we may also use your personal information to contact you to participate in a market research survey in order we can gauge customer satisfaction and develop better products. In addition, we may collect your billing and shipping information for processing an online purchase. We will not collect personal information unless it is “reasonably necessary” for one of our functions or activities. We are required to take reasonable steps to ensure the personal information we collect is accurate, up-to-date and complete.
How we collect personal information
Correction of personal information
We will take reasonable steps to correct personal information and ensure that, having regard to a purpose for which it is held, it is accurate, up-to-date, complete, relevant and not misleading if either (i) we are satisfied it needs to be corrected or (ii) you request that your personal information needs to be corrected. If a request for correction is refused we will generally provide written reason(s) for the refusal and notify you of available complaints mechanisms.
When we disclose personal information
We may only use or disclose personal information for direct marketing purposes if you would reasonably expect us to use or disclose the information for a secondary purpose and we must have provided you with a single means by which you can request not to receive direct marketing and you have not made such a request. We must of course obtain your consent before using or disclosing sensitive information for the purpose of direct marketing. You will always have the right to contact us requesting not to receive direct marketing communications, that we do not disclose personal information to other organisations for the purposes of direct marketing and you request we provide the source of your personal information.
We will comply with these requests within a reasonable period and free of charge.
How we protect your personal information
HoMedics places safeguards and will take reasonable steps to protect against the loss, misuse, unauthorised access and alteration of the data you send us with physical, electronic, and managerial procedures. We urge you to take every precaution to protect your personal data when you are on the internet.
Our website uses Secure Sockets Layering (SSL) to encrypt your personal credit information, including your credit card number, before it travels over the internet. SSL technology is the industry standard for secure online transactions.
Access to your personal information58 minutes max.You always have access to the information we have about you unless an exception applies. If you would like to review other personal information that HoMedics may have about you, please email us at privacy@HoMedics.com.
We will respond to requests for access with a reasonable period and give access in a manner requested by you if it is reasonable to do so.
Collecting other personal information
When you browse the HoMedics web site, you are able to do so anonymously and can do so without identifying yourself. We don’t collect personal information when you browse – not even your email address. Your browser, however, does automatically tell us the type of computer and operating system you are using.
In some of our email to you, we use a “click-through URL”. When you click one of these URLs, you pass through our web server before arriving at the website that is your destination. We track click-throughs to help us determine your interest in particular topics and measure the effectiveness of our customer communications.
Our company-wide commitment to privacy
Please contact privacy@HoMedics.com to report any known or suspected privacy or security breaches or to submit privacy related questions or complaints about privacy.
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